Support in university managed accommodation during self-isolation
- Self-isolation is included in your rent and there will be no additional charge for self-isolation meals or support.
- Meal deliveries are included for catered halls
- Wifi is included in order for you to continue to study
- Virtual programmes to stay involved in University life
- Mental health and wellbeing support from Residence Life
- You can receive Mail and parcels that have been delivered to you.
Why Self-isolating is Important
When you arrive at your final destination in Scotland, it may be necessary for you to self-isolate and stay in your accommodation for at least 10 days. After you catch the virus, it can take up to 10 days for you to develop coronavirus symptoms and, in this time, you can pass on the virus to others. Self-isolating will help Scotland keep the R number low and help avoid more people contracting COVID-19. This safeguards family, friends and the community, as well as helping to protect the NHS. For more information on how to self-isolate, go to https://www.gov.scot/publications/coronavirus-covid-19-public-health-checks-at-borders/pages/self-isolation/
If you are a student or parent/carer and have a COVID-19 enquiry, please go to https://www.ed.ac.uk/news/covid-19/contact-details
Do I need to self-isolate?
The University has guidance, advice and support for students around self-isolation.
University of Edinburgh self-isolation information
Self-isolating due to arriving from outside the UK
Under current Scottish Government guidelines, you must self-isolate for 10 days if you are travelling from the countries listed here. The University has travel advice for all our students travelling from within, and outside of the UK.
University travel advice for students, staff and visitors
Self-isolating in our accommodation
Discover more about self-isolation in University accommodation
Meal provision and deliveries
All students in catered University accommodation will be provided delivered food suitable to the kitchen/pantry facilities available within your accommodation.
In catered halls, students will be provided packed meals (including re-heatable meals) with vegan and gluten free options available as well as additional allergen requirements met. There is a different option each day over 7 days.
If you ordered a meal pack delivery through the self-isolation form and your meals have not been delivered or have questions about your dietary requirements, please email ACE.Covid.SelfIsolation@ed.ac.uk. Alternatively you can check dietary information through the Wellbeing Portal.
In self-catered, University managed accommodation you can order food deliveries from supermarkets in Scotland directly to your term-time address.
You can also order online food deliveries from the wide range of providers in the city (Let’s Eat, Deliveroo etc.) or, if you are staying in catered accommodation you can order food to be delivered from the University using the Upay system.
Discover the provisons in place for self-isolation meal deliveries
Cleaning, hygiene, supplies and using communal facilities
Information on medicine delivery, mail and parcels, using communal facilities and tips to keeping your room and flat clean can be found here:
Hygiene, supplies and medicine
Mental health and wellbeing
We recognise that self-isolation can be hard and we have a range of resources to support you.
University of Edinburgh mental health and wellbeing support, resources and apps
Wi-Fi
The University is took immediate action to improve the Wi-Fi last year. If you are having problems accessing the University Wi-Fi in student accommodation, please read the advice and support on our Information Services webpages:
www.ed.ac.uk/information-services/help-consultancy/students-it-requirements-guidance-and-support
Individual help is available – please raise any continuing issues by emailing: care@optifyyourworld.com or phoning 0333 308 0000.
Contact us
Accommodation
The Residence Life team should be your first point of contact for all matters relating to your accommodation. You can find all of the available contact information online:
https://www.ed.ac.uk/residence-life/contact-us
If you have specific issues relating to your meal deliveries then you can contact ACE.Covid.SelfIsolation@ed.ac.uk
Covid-19 enquiries
If you have any concerns or questions that are not covered here, please contact our COVID-19 team using EdHelp or visit www.ed.ac.uk/news/covid-19/contact-details.
IT Support
For general IT support, please visit the EdHelp team at www.ed.ac.uk/edhelp.
For further guidance, advice and support for students self-isolating, please go to the University's self-isolation webpages.