The Response Team is here to ensure Accommodation, Catering and Events is a safe, secure, and supportive environment for all students, staff, and visitors. Our team, located in the main Reception Centre at Pollock Halls, works 24/7 to provide a friendly and secure atmosphere across our entire estate. We have a dedicated management team supported by community support officers working various shifts to achieve this goal.
We offer a 24/7 security presence, access control, and confidential support.
For general enquiries you can contact them on 0131 651 2094.
Where you need the fire, police, or ambulance service, dial 999 and request the appropriate emergency service.
After calling the emergency services please call the Response Team so we are aware of the incident and can provide assistance.
The Response Team can assist in an emergency, give out-of-hours student support, and help prevent crime in your area.
You can call the Response Team in the event of an emergency on 0131 651 4083. This is an emergency line, and only to be used as such. This service is not designed or intended in any way to replace the role of the emergency services or other relevant agencies such as GPs or other local NHS provision.
For general enquiries and support from the Response Team, contact them on 0131 651 2094.
Reporting a crime or incident
Community Support is normally the first point of contact when it comes to reporting a crime or incident that takes place at any Accommodation, Catering and Events premises and involves any person using our facilities.
We recommend that any victim of a crime reports this to the local Police service by dialing 101. The Community Support team will support staff, students or visitors contacting the police and provide assistance in any investigation.
Support Staff
A team of Accommodation and Operations Managers look after our properties and will assist residents with all building related issues, maintenance, cleaning (where provided) and repairs.
Staff usually work Monday to Friday.
For any concerns with your accommodation cleanliness, maintenance, or repair issues you should complete the Accommodation Support Form.
Emergency Repairs
If you need something repaired in your accommodation, you should complete a repair form online using the "Repairs" button on MyEd.
The Community Support team will offer out of hours support for emergency matters including failures or defects causing (or likely to cause) widespread disruption, injury to persons, serious damage to the building fabric, services, equipment or property.
Residence Life support from Community Leaders and Resident Assistants
Our Residence Life team offer support at each step of transitioning to your new home. They organise activities that build community and promote individual wellness and growth. They listen, support and can offer suggestions on ways forward as well as signpost to key support services across the University.
Find out more about our Residence Life support on their website.
Medical emergencies
If someone is seriously ill or injured, and their life is at risk, call 999.
If you are worried about someone who is ill, call 111.
Mental health crisis support
If someone is in immediate danger call 999.
If the crisis is not life threatening, call NHS 24 on their 24 hour phone line 111.
Other sources of mental health support
Nightline
Student support and information
Tel: 0131 557 4444 (8pm – 8am)
Samaritans
Confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day.
Freecall: 116 123
Email: jo@samaritans.org
Shout
24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.
Text: 85258
The Edinburgh Crisis Centre:
Open to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link below:
Free phone 0808 801 0414
Text on 07974 429 075
Urgent social care or someone at risk of harm
In the evening and at weekends / public holidays, call Emergency Social Work on 0800 731 6969
Other useful numbers:
Police Scotland – non emergency phone contact – 101
Royal Infirmary of Edinburgh - 0131 536 1000
Royal Edinburgh Hospital - 0131 537 6000
Fire and Rescue Service – 999
Coastguard - 999